Thursday, November 20, 2014

An Experiment with Stitch Fix - Part 2

You might recall that back in September, I had my first experience with Stitch Fix, the online styling company. I only kept one item from my first 'Fix' and hoped that the second one would yield better results.  When I 'checked out' from my first 'Fix', I left lots of notes and comments for the next stylist hoping to guide them better to things I would love.

And this week, my second 'Fix' arrived. (When I originally signed up, I asked for automatic shipments, every other month.)  I came home to this on my doorstep, a bigger box than last time.
What was inside?  Another cute note from my stylist.

While they really 'got' my style much more in this shipment, it wasn't a home run.  Here's what they sent:
The Asymmetrical Knit Cardigan was okay, but it was huge on me and I have at least one cardigan like this already.  Back it goes.
The Roan Knit Jacket was ok.  It was way more cropped in real life and I'm not a cropped top kind of girl.  Back it goes.
The grey t-shirt fit well, but really?  That's the thing that was great in my box?  Back it goes.  There was a pair of DL 1961 skinny jeans what were ok but fit oddly in the 'rise' area.  And I have about 10 pairs of skinny jeans already.  Back it goes.  And finally, a scarf. Which while fun in concept, was actually huge around my neck.  Back it goes.
So, out of the 5 items, I decided to send all of them back.  It was a little disappointing; I was hoping to keep at least one item.  So much for my $20 styling fee.  Boo.  

I think the most disappointing part of my order was when I ran to the post office (in the very short 3-business-day-return-time-frame) to pop my 'prepaid' envelope with all the items into the mail.  Here's their shipping policy from for reference:

How does shipping work?

Stitch Fix clients enjoy free shipping both ways as a benefit of using our service! We use both FedEx and USPS to ship packages to you but don’t worry — you won’t need to sign for your package either way. When you are done trying things on, just pop the items you don’t want into your prepaid envelope and drop it off at any USPS pickup location.
The 'prepaid' envelope was only 'prepaid' for 3 pounds of goods.  My shipment weighed 5 pounds.  I had to pay an additional $5 to send this 'Fix' back!   Honestly, I was kind of outraged.  Not quite 'free' shipping and returns unless you buy something out of the box.

I'm not sure if I'm going to do another 'Fix'.  I did cancel my 'automatic fix' and simply scheduled one for February with more notes, hoping they would be able to do transitional spring clothing then.  But, that's a long time away and I have plenty of time to cancel.  I hope you found my little Stitch Fix journey helpful.  If you have any Stitch Fix journeys to share, please do so in the comments section.  ~ JH  

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